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Welcome to Eastgate Medical Group

Hornsea 01964 530350

 Aldbrough 01964 527066

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MISSED APPOINTMENTS MONDAY 23 JULY - A POLITE REQUEST

Thank you to all our patients for their understanding that we are very short of GPs through the summer.  As you may be aware, we are currently operating an acute service in the main and postponing reviews until after the summer where possible.

On Monday 23 July SIX patients failed to attend an acute appointment in the afternoon that they had booked the same morning and did not telephone to cancel.  This is really disappointing as it represents over an hour and a half of surgery appointments that could have been used by other patients.

We do not often publish our DNA (did not attend) numbers but in light of the current situation we felt it important to highlight the difficulties this can cause for other patients. 

We are doing our very best to provide the highest standard of service that we can and would really appreciate it if patients could telephone and cancel with sufficient notice for their appointment to be given to someone else.

Thank you for your understanding.

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As we enter the summer months we are expecting a very busy period and anticipate that occasionally demand may outstrip supply in terms of available appointments.

There may be times when appointments will be limited for acute, urgent needs only and routine appointments and reviews will need to be booked at a later date.

Our Receptionists may ask you a few questions relating to the nature of your enquiry but be assured this is to help us understand your needs so we can offer you the highest level of service and appropriate line of care.

If you are unsure whether you need to see a Doctor, please speak to a member of our team who will be happy to advise you of the appropriate route for you needs.

We would like to thank all of our patients for their understanding at this busy time.

Please find below a list of alternative services that are available with contact details.

 

MINOR INJURIES & URGENT CARE CENTRES                          Beverley 01482 478880 Bridlington 01262 423464 7am-11pm 7 Days A Week. People can walk into an Urgent Treatment Centre but the advice is to ‘talk before you walk’ by contacting NHS 111 and, where appropriate, a clinical advisor will assess symptoms, provide advice and guidance or decide what medical help is needed, advise where to go and if needed arrange an appointment. If the patient is 2 years old or younger – please telephone 111 before attending any urgent care / minor injuries unit.

THE WOUND CLINIC, HORNSEA COTTAGE HOSPITAL 01964 533146 Please telephone for an appointment for your wound review / stitch removal / dressing change.

PHYSIO DIRECT SELF REFERRAL SERVICE 01377 208300 Mon-Fri 8.30am-5pm Get advice quickly about neck or back pain, recent injuries and any muscles and joint problems by professionals specialising in the field.

LOCAL COMMUNITY PHARMACIES Your local pharmacist is a healthcare professional who can give you clinical advice and treatment for common illnesses such as coughs, colds, minor infections and aches and pains. They can also help you decide whether you need to contact other healthcare services such as contraception and sexual health. See a member of our team for individual contact details.

 

SURGERY BASED COMMUNITY LINK WORKERS A new service to help support local people with their health and wellbeing needs and to help people access the right services at the right time. Can offer advice and support with issues affecting mental and physical health and wellbeing. Ask one of our team for further details or an appointment.

NHS HEALTHTRAINERS 0800 9177752 www.nhshealthtrainers.co.uk Health Trainers provide personal support and motivation to adults across the East Riding who wish to lead a healthier lifestyle. They can help with issues surrounding weight loss, healthy eating, alcohol, mental wellbeing, smoking and physical activity.

IESO DIGITAL HEALTH 01954 230066 www.iesohealth.com/eastriding Online talking therapy in East Riding of Yorkshire. Free service. Evening and weekend appointments. One-to-one with a qualified psychotherapist. Quick access to therapy.

PRIVATE SERVICES GP Appointments are for patients with clinical needs. If you have a form which you need the doctor to sign, an insurance issue to discuss, a form the doctor needs to fill in or require any administrative support (i.e. a letter of support), please speak to a member of our team who will be able to help you. Please do not book a GP appointment for this.

NHS CHOICES www.nhs.net – Visit the NHS Choices website for an A-Z of symptoms, conditions, medicines and treatment and for further local services in your area.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

The practice serves a population of over 12,000 patients. Our main surgery premises are in Hornsea and we have a branch surgery in Aldbrough. There is good disabled access to both premises.

The illustration of The Mere, Hornsea is reproduced from an original water-colour painting kindly loaned to us by local artist Mr Patrick Burton.

 

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(Site updated 24/07/2018)
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